Performance Improvement

Performance improvement is a form of organisational development focused on increasing outputs and improving efficiency for a particular process or procedure. Performance improvement can occur at different levels including the employee level, team level, the division or unit level and the organisation as a whole.
Performance improvement can be applied to either individual performance such as an athlete or organizational performance such as a racing team or a commercial business. Performance improvement at the operational or individual employee level usually involves processes such as statistical quality control. At the organizational level, performance improvement usually involves softer forms of measurement such as customer satisfaction surveys which are used to obtain qualitative information about performance from the viewpoint of customers.